FAQ
PRIVACY POLICY
1. PRIVACY POLICY
1.1 This is the privacy policy ("Privacy Policy") of Fortuneport Enterprises Limited of 24th Floor Burgundy Corporate Tower, 252 Sen Gil Puyat Avenue, Makati City 1200 Philippines (the "Operator") and explains how the Operator receives, uses and protects your personal information. Protecting your privacy and your personal information is important to the Operator.
1.2 Your personal information will be held and processed in the Philippines pursuant to its data protection laws which may or may not be equivalent to the data protection laws in the country of your residence.
1.2 Your personal information will be held and processed in the Philippines pursuant to its data protection laws which may or may not be equivalent to the data protection laws in the country of your residence.
2. APPLICABILITY OF THIS PRIVACY POLICY
2.1 By using this Website, you (the "Customer") agree to the terms of this Privacy Policy and the use and disclosure of your personal information as set out in this Privacy Policy. The Operator will review this Privacy Policy periodically, and reserves the right to modify and update this Privacy Policy at any time.
2.2 Changes to this Privacy Policy will come into effect immediately upon such changes being notified on this Website by a prominent notice. The Customer's continued use of this Website following such notification will constitute the Customer's acceptance of these changes. The Operator recommends that the Customer reviews this Privacy Policy periodically.
2.2 Changes to this Privacy Policy will come into effect immediately upon such changes being notified on this Website by a prominent notice. The Customer's continued use of this Website following such notification will constitute the Customer's acceptance of these changes. The Operator recommends that the Customer reviews this Privacy Policy periodically.
3. INFORMATION COLLECTED AND ITS USE
3.1 The Operator collects personal information when the Customer uses this Website and information about the transactions the Customer undertakes including details of payment cards used. Where such details of payment cards used are provided, they are stored in a fully encrypted format and are not accessible by the Operator. Such personal information includes, but is not limited to, the Customer's name, date of birth, residential address, email address and phone number. The Customer may be asked to provide personal information when the Customer registers for any account with the Operator or otherwise uses this Website or the betting services provided via this Website (the "Internet Betting Facilities").
3.2 In addition, when the Customer interacts with this Website and/or the Internet Betting Facilities, the Operator's servers keep an activity log unique to the Customer that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. Such details are essential for the provision of and the quality of this Website and the Internet Betting Facilities.
3.3 The Operator may collect personal information from third parties including financial institutions and credit providers for the purpose of maintaining the Customer's account and conducting credit or other financial checks, and the Customer consents to the Operator's collection and use of the Customer's personal information for these purposes.
3.4 The Customer's personal information will be used:
3.2 In addition, when the Customer interacts with this Website and/or the Internet Betting Facilities, the Operator's servers keep an activity log unique to the Customer that collects certain administrative and traffic information including: source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used. Such details are essential for the provision of and the quality of this Website and the Internet Betting Facilities.
3.3 The Operator may collect personal information from third parties including financial institutions and credit providers for the purpose of maintaining the Customer's account and conducting credit or other financial checks, and the Customer consents to the Operator's collection and use of the Customer's personal information for these purposes.
3.4 The Customer's personal information will be used:
(a) to set up, manage and administer the Customer's account; and
(b) to make, settle and pay bets or wagers;
(c) for statistical purposes;
(d) for market research and data analysis purposes;
(e) to analyse the Customer's credit risk (if applicable);
(f) to improve the quality or service and gaming experience for the customers; and
(g) to comply with such licensing and regulatory requirements as are applicable.
(b) to make, settle and pay bets or wagers;
(c) for statistical purposes;
(d) for market research and data analysis purposes;
(e) to analyse the Customer's credit risk (if applicable);
(f) to improve the quality or service and gaming experience for the customers; and
(g) to comply with such licensing and regulatory requirements as are applicable.
4. ACCURACY OF PERSONAL INFORMATION
4.1 It is the Customer's responsibility to notify the Operator of any changes in their personal information by sending an e-mail to the Operator at [email protected]. If the Customer believes any of its personal information held by the Operator is incorrect or inaccurate, the Customer may request corrections or changes to such personal information by contacting the Operator at: [email protected] and providing the Operator with the Customer's Account ID and the details that the Customer wishes to change.
4.2 To obtain a copy of the personal information the Operator holds about you or if you have any queries regarding this Privacy Policy or the Operator's practices please contact the Operator at [email protected].
4.2 To obtain a copy of the personal information the Operator holds about you or if you have any queries regarding this Privacy Policy or the Operator's practices please contact the Operator at [email protected].
5. DISCLOSURES
5.1 The Operator may disclose the Customer's personal information:
(a) if required to do so by law;
(b) if the Operator believes in good faith that such action is necessary to:
(d) to third parties for the purposes of settling or making payment in connection with any bet or wager;
(e) to the Customer’s intermediary betting provider (if any);
(f) to any payment management company providing payment solution services to the Operator;
(g) to third parties who provide services to or on the Operator's behalf; and
(h) to any third party that purchases the Operator or its business.
5.2 If, in the Operator sole determination, the Customer is found to have cheated or attempted to defraud the Operator or any other user of the Internet Betting Facilities in any way including but not limited to bet manipulation or payment fraud, or if the Operator suspects the Customer of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), the Operator reserves the right to share this information (together with the Customer's identity) with other online betting sites, banks, credit card companies, and appropriate agencies (including law enforcement agencies).
(b) if the Operator believes in good faith that such action is necessary to:
-
(i) comply with any legal process served on the Operator, this Website or the Internet Betting Facilities;
(ii) protect and defend the Operator's rights or property; or
(iii) act to protect the personal safety of users of this Website, the Internet Betting Facilities or the public;
(d) to third parties for the purposes of settling or making payment in connection with any bet or wager;
(e) to the Customer’s intermediary betting provider (if any);
(f) to any payment management company providing payment solution services to the Operator;
(g) to third parties who provide services to or on the Operator's behalf; and
(h) to any third party that purchases the Operator or its business.
5.2 If, in the Operator sole determination, the Customer is found to have cheated or attempted to defraud the Operator or any other user of the Internet Betting Facilities in any way including but not limited to bet manipulation or payment fraud, or if the Operator suspects the Customer of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including any chargeback or other reversal of a payment) or prohibited transaction (including money laundering), the Operator reserves the right to share this information (together with the Customer's identity) with other online betting sites, banks, credit card companies, and appropriate agencies (including law enforcement agencies).
6. COOKIES
6.1 Cookies are small text files that are stored on the Customer's computer or equipment when the Customer visits certain online pages of this Website that record the Customer's preferences. The Operator uses cookies to track the Customer's use of this Website and the Internet Betting Facilities. The Operator also may use cookies to monitor traffic to this Website and the Internet Betting Facilities, improve this Website and the Internet Betting Facilities and make it easier and/or more relevant for the Customer's use.
6.2 The Customer has the ability to accept or decline cookies. Most online browsers automatically accept cookies, but if the Customer prefers the Customer can usually modify the Customer's browser setting to decline cookies. To do this the Customer should consult the help menu on the Customer's browser. If the Customer chooses to decline cookies, the Customer may not be able to fully experience the interactive features of this Website and the Internet Betting Facilities.
6.3 To find out more about cookies and how to decline them please visit www.allaboutcookies.org.
6.2 The Customer has the ability to accept or decline cookies. Most online browsers automatically accept cookies, but if the Customer prefers the Customer can usually modify the Customer's browser setting to decline cookies. To do this the Customer should consult the help menu on the Customer's browser. If the Customer chooses to decline cookies, the Customer may not be able to fully experience the interactive features of this Website and the Internet Betting Facilities.
6.3 To find out more about cookies and how to decline them please visit www.allaboutcookies.org.
7. SECURITY
7.1 The Operator will take all reasonable steps as required by law to ensure that the personal information the Operator collects is accurately recorded and kept securely. All personal information will be destroyed when it is no longer required to be retained by the Operator or by law.
7.2 The Operator does not warrant the security of any information which the Customer transmits to the Operator over the Internet. Any information which the Customer transmits to the Operator is transmitted at the Customer's own risk. However, once the Operator receives the Customer's transmission, the Operator will take reasonable steps to protect the Customer's personal information from misuse, loss or unauthorised access.
7.2 The Operator does not warrant the security of any information which the Customer transmits to the Operator over the Internet. Any information which the Customer transmits to the Operator is transmitted at the Customer's own risk. However, once the Operator receives the Customer's transmission, the Operator will take reasonable steps to protect the Customer's personal information from misuse, loss or unauthorised access.
8. INTERNET-BASED TRANSFERS
8.1 Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing this Website and communicating electronically with the Operator, the Customer acknowledges and agrees to the Operator processing personal data in this way.
TERMS AND CONDITIONS
These terms and conditions govern the end user customer's (the "Customer") use of the Internet Betting Service, including all forms of interactive games betting products and services, available at www.jomplaynow.com (the "Website") (where the Website shall hereinafter be collectively referred to as the "Internet Betting Service") provided by Fortuneport Enterprises Limited (the "Operator") and the Customer's relationship with the Operator. The Customer should read these terms and conditions carefully as they affect their rights and liabilities under the law. The Operator is licensed and regulated by the Republic of the Philippines through the Philippine Amusement and Gaming Corporation (PAGCOR). Online Gambling debts incurred through an operator are enforceable in law. If the Customer does not agree to these terms and conditions, they should not register for or use the Internet Betting Service. If the Customer has any questions about these terms and conditions, they should contact [email protected].
1. APPLICABILITY OF THESE TERMS AND CONDITIONS
The Internet Betting Service is provided to the Customer for their personal non-commercial use subject to these terms and conditions. By registering on the Internet Betting Service and/or continued use of the Internet Betting Service, the Customer agrees to be bound by these terms and conditions. If there is any inconsistency between these terms and conditions and any document incorporated by reference, these terms and conditions will prevail.
2. AMENDMENTS TO THESE TERMS AND CONDITIONS
2.1 The Operator reserves the right to amend these terms and conditions (including to rectify errors or mistakes discovered on the Internet Betting Service). However, the Operator will ensure that any significant changes to these terms and conditions will be notified to the Customer by an appropriate method (for example via an announcement on the Internet Betting Service). The changes will apply to the use of the Internet Betting Service immediately after the Operator has given notice. If the Customer does not wish to accept the new terms and conditions the Customer should not continue to use the Internet Betting Service. If the Customer continues to use the Internet Betting Service after the date on which the change comes into effect, the Customer's use of the Internet Betting Service will be confirmation of the Customer's agreement to be bound by the new terms and conditions.
2.2 It remains the Customer's responsibility to periodically check these terms and conditions to ensure that they continue to agree with them and Customers are advised to do so each time they use the Internet Betting Service. The Customer's continued use of the Internet Betting Service will be confirmation of their acceptance of any changes to these terms and conditions. Any bet received (but not settled) prior to the time of amendment and notification of amended terms and conditions will be subject to the pre-existing terms and conditions.
2.2 It remains the Customer's responsibility to periodically check these terms and conditions to ensure that they continue to agree with them and Customers are advised to do so each time they use the Internet Betting Service. The Customer's continued use of the Internet Betting Service will be confirmation of their acceptance of any changes to these terms and conditions. Any bet received (but not settled) prior to the time of amendment and notification of amended terms and conditions will be subject to the pre-existing terms and conditions.
3. REGISTRATION AND USE OF THE CUSTOMER'S ACCOUNT
3.1 To register for an account to use the Internet Betting Service (an "Account"), the Customer must be at least eighteen years of age or the legal age required for gambling in the customer's jurisdiction, whichever is the greater. The Customer must ensure that the details provided by them on registration (or at any time thereafter) are correct and complete and must inform the Operator immediately of any changes to their details by updating their Account in order that the Operator can communicate with them effectively. The Operator reserves the right to request identification documents (e.g. passport or identity cards) for verification purposes. By agreeing to these terms and conditions, the Customer hereby authorises the Operator to conduct such verification checks (including identity and address verification checks) from time to time as the Operator may require or as may be required by third parties (including, but not limited to, regulatory bodies) to confirm any of the personal details provided by the Customer to the Operator. Where such verification checks are to be made in the Customer's name, the Customer hereby authorises the Operator to act on the Customer's behalf in making these checks and accessing such databases in the Customer's name.
3.2 A Customer wishing to place a bet on the Internet Betting Service should note that there may be specific laws in their country, place of residence, or the place where the Customer accesses the Internet Betting Service which prohibit gambling. The Customer warrants to the Operator that they will not access the Internet Betting Service from within a jurisdiction that prohibits gambling. Further, the Customer warrants to the Operator that they will not access (or register for) the Internet Betting Service at any time if they are a citizen of a nation state that prohibits its citizens from participating in gambling (regardless of their location).
3.3 It is the Customer's responsibility to ensure compliance with their applicable local or national laws before registering for an Account and/or before placing bets on the Internet Betting Service. The Customer is encouraged to seek legal advice before registering and/or placing any bets or depositing any money to verify that their proposed dealings on the Internet Betting Service are not contrary in any way to such laws. The Operator does not accept any responsibility for a Customer's breach of any applicable local or national laws.
3.4 Without limiting Clause 3.3, the Operator does not accept bets originating from Afghanistan, American Samoa, Australia, Belgium, France, French Guiana, French Polynesia, French Southern Territories, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iran, Iraq, Ivory Coast, Liberia, Libya, Martinique, Mayotte, Northern Mariana Islands, North Korea, Philippines, Puerto Rico, Reunion, Singapore, Somalia, St Pierre et Miquelon, Sudan, Taiwan, Turkey, United Kingdom, United States Minor Outlying Islands, United States of America and US Virgin Islands and, accordingly, the Customer warrants that they are not resident in these jurisdictions, nor will they use the Internet Betting Service when they are in these jurisdictions.
3.5 When the Customer registers their Account on the Internet Betting Service, they will be asked to create a login and password (which will be in encrypted form and not accessible by the Operator). In order to prevent fraud, the Customer must keep this password confidential and not disclose it or share it with anyone. If the Customer knows or suspects that someone else knows their password or that any other personal information has been stolen or otherwise accessed without their authority they should notify the Operator immediately by contacting [email protected].
3.6 If the Operator has reason to believe that there is likely to be a breach of security or misuse of the Internet Betting Service, it may require the Customer to change their password or it may suspend the Customer's Account.
3.7 The Customer will not allow any other person or third party (including, without limitation, any minor) to use their Account or accept any prize on their behalf. The Customer is solely responsible for all use of the Internet Betting Service through their login and password. Unless caused by the Operator's negligence, any unauthorised use of the login and password will be the Customer's sole responsibility and deemed the Customer's use. The Customer will therefore be liable for any such unauthorised use and will not be refunded any resulting losses on the Internet Betting Service, regardless of whether or not the third party who participated had the Customer's consent.
3.8 If an Account is inactive for 12 months or longer, the Operator reserves the right to levy an administration charge of SGD10.00 (or currency equivalent) per month for maintenance of the Account and set-off such charges against the Betting Funds in the Account. If the Betting Funds is less than SGD10.00, only the remaining amount of the Betting Funds will be deducted. If the Account remains inactive for a further 12 months or longer, the Operator reserves the right to cancel the Account. The administration charge will be deducted until the earlier of the following occurs: (1) the Betting Funds being reduced to zero; or (2) the Account being reactivated by the Customer using the Account to place a bet. Thereafter the deductions for the administration charge will cease.
3.9 The Operator may suspend or terminate the Customer's Account immediately at its absolute discretion including if the Customer breaches any of their obligations under these terms and conditions. In this event and save for any contrary provisions expressly stated in these terms and conditions, the balance of the Customer's Account will be returned to the Customer.
3.10 The expiry or termination of a Customer's Account for any reason will not affect:
3.12 The use of artificial intelligence or "bots" on the Internet Betting Service is strictly forbidden. Likewise, any application that uses any or all of the data contained on the Internet Betting Service for purposes (including but not limited to commercial purposes) other than participating in the Internet Betting Service (e.g. via screen scraping) is prohibited. The Operator will take measures to prevent and detect the use of programs that are designed to enable artificial intelligence (non-humans) to utilise or benefit from the data contained on the Internet Betting Service. Any attempted or actual use of artificial intelligence by the Customer will lead to termination of their Account in accordance with Clause 3.9 and Clause 3.11 and / or to the rejection or cancellation or voiding of any bet placed in such manner in accordance with Clause 7.13.
3.13 The Customer can cancel their Account at any time by informing the Operator in writing at [email protected]. If the Customer does so, they must stop using the Internet Betting Service immediately.
3.14 The suspension or cancellation of the Customer's Account will not affect either party's statutory rights or liabilities.
3.15 The Customer may open only one Account. Any additional accounts that are funded may be closed and the deposit amount returned to the Customer or all such accounts may be treated as one joint Account, in either case at the Operator's discretion.
3.2 A Customer wishing to place a bet on the Internet Betting Service should note that there may be specific laws in their country, place of residence, or the place where the Customer accesses the Internet Betting Service which prohibit gambling. The Customer warrants to the Operator that they will not access the Internet Betting Service from within a jurisdiction that prohibits gambling. Further, the Customer warrants to the Operator that they will not access (or register for) the Internet Betting Service at any time if they are a citizen of a nation state that prohibits its citizens from participating in gambling (regardless of their location).
3.3 It is the Customer's responsibility to ensure compliance with their applicable local or national laws before registering for an Account and/or before placing bets on the Internet Betting Service. The Customer is encouraged to seek legal advice before registering and/or placing any bets or depositing any money to verify that their proposed dealings on the Internet Betting Service are not contrary in any way to such laws. The Operator does not accept any responsibility for a Customer's breach of any applicable local or national laws.
3.4 Without limiting Clause 3.3, the Operator does not accept bets originating from Afghanistan, American Samoa, Australia, Belgium, France, French Guiana, French Polynesia, French Southern Territories, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iran, Iraq, Ivory Coast, Liberia, Libya, Martinique, Mayotte, Northern Mariana Islands, North Korea, Philippines, Puerto Rico, Reunion, Singapore, Somalia, St Pierre et Miquelon, Sudan, Taiwan, Turkey, United Kingdom, United States Minor Outlying Islands, United States of America and US Virgin Islands and, accordingly, the Customer warrants that they are not resident in these jurisdictions, nor will they use the Internet Betting Service when they are in these jurisdictions.
3.5 When the Customer registers their Account on the Internet Betting Service, they will be asked to create a login and password (which will be in encrypted form and not accessible by the Operator). In order to prevent fraud, the Customer must keep this password confidential and not disclose it or share it with anyone. If the Customer knows or suspects that someone else knows their password or that any other personal information has been stolen or otherwise accessed without their authority they should notify the Operator immediately by contacting [email protected].
3.6 If the Operator has reason to believe that there is likely to be a breach of security or misuse of the Internet Betting Service, it may require the Customer to change their password or it may suspend the Customer's Account.
3.7 The Customer will not allow any other person or third party (including, without limitation, any minor) to use their Account or accept any prize on their behalf. The Customer is solely responsible for all use of the Internet Betting Service through their login and password. Unless caused by the Operator's negligence, any unauthorised use of the login and password will be the Customer's sole responsibility and deemed the Customer's use. The Customer will therefore be liable for any such unauthorised use and will not be refunded any resulting losses on the Internet Betting Service, regardless of whether or not the third party who participated had the Customer's consent.
3.8 If an Account is inactive for 12 months or longer, the Operator reserves the right to levy an administration charge of SGD10.00 (or currency equivalent) per month for maintenance of the Account and set-off such charges against the Betting Funds in the Account. If the Betting Funds is less than SGD10.00, only the remaining amount of the Betting Funds will be deducted. If the Account remains inactive for a further 12 months or longer, the Operator reserves the right to cancel the Account. The administration charge will be deducted until the earlier of the following occurs: (1) the Betting Funds being reduced to zero; or (2) the Account being reactivated by the Customer using the Account to place a bet. Thereafter the deductions for the administration charge will cease.
3.9 The Operator may suspend or terminate the Customer's Account immediately at its absolute discretion including if the Customer breaches any of their obligations under these terms and conditions. In this event and save for any contrary provisions expressly stated in these terms and conditions, the balance of the Customer's Account will be returned to the Customer.
3.10 The expiry or termination of a Customer's Account for any reason will not affect:
(a) any rights, obligations and/or liabilities accrued before the date of termination or expiry; or
(b) any rights, obligations and/or liabilities expressed to continue in force after and despite expiry or termination.
3.11 The Operator reserves the right not to open an Account for any applicant without having to provide any reason whatsoever. The Operator further reserves the right to refuse/reject and suspend and/or terminate without prior notification the Account of any Customer who is suspected of cheating, hacking, attacking, manipulating or damaging the Operator's normal betting operations (including the Internet Betting Service).
(b) any rights, obligations and/or liabilities expressed to continue in force after and despite expiry or termination.
3.12 The use of artificial intelligence or "bots" on the Internet Betting Service is strictly forbidden. Likewise, any application that uses any or all of the data contained on the Internet Betting Service for purposes (including but not limited to commercial purposes) other than participating in the Internet Betting Service (e.g. via screen scraping) is prohibited. The Operator will take measures to prevent and detect the use of programs that are designed to enable artificial intelligence (non-humans) to utilise or benefit from the data contained on the Internet Betting Service. Any attempted or actual use of artificial intelligence by the Customer will lead to termination of their Account in accordance with Clause 3.9 and Clause 3.11 and / or to the rejection or cancellation or voiding of any bet placed in such manner in accordance with Clause 7.13.
3.13 The Customer can cancel their Account at any time by informing the Operator in writing at [email protected]. If the Customer does so, they must stop using the Internet Betting Service immediately.
3.14 The suspension or cancellation of the Customer's Account will not affect either party's statutory rights or liabilities.
3.15 The Customer may open only one Account. Any additional accounts that are funded may be closed and the deposit amount returned to the Customer or all such accounts may be treated as one joint Account, in either case at the Operator's discretion.
4. LICENCE
4.1 The Operator grants the Customer a personal, non-exclusive, non-transferable and revocable licence to install and use the software required for the use of the Internet Betting Service (the "Software"). The Customer may use the Software solely for participation in the Internet Betting Service.
4.2 The Internet Betting Service and all pictures, graphics, photographs, animations, videos, music, audio, text and live feeds on the Internet Betting Service and the Software are and will remain the property of the Operator and are protected by intellectual property laws, including copyright. They may not be reproduced without the Operator's prior written consent.
4.3 Except as permitted by these terms and conditions, the Customer may not copy, use, modify, create derivative works from or distribute the Software or written materials associated with the Internet Betting Service, decode, reverse engineer, dissemble, decompile or otherwise translate or convert the Software or any part of it or transfer, loan, lease, assign, rent or otherwise sublicense the Software or do any of the above to any copy, adaptation, transcription, or merged portion of the Software. Without limitation, the above activity includes any form of denting, hacking, attacking, manipulating or damaging of the Internet Betting Service.
4.2 The Internet Betting Service and all pictures, graphics, photographs, animations, videos, music, audio, text and live feeds on the Internet Betting Service and the Software are and will remain the property of the Operator and are protected by intellectual property laws, including copyright. They may not be reproduced without the Operator's prior written consent.
4.3 Except as permitted by these terms and conditions, the Customer may not copy, use, modify, create derivative works from or distribute the Software or written materials associated with the Internet Betting Service, decode, reverse engineer, dissemble, decompile or otherwise translate or convert the Software or any part of it or transfer, loan, lease, assign, rent or otherwise sublicense the Software or do any of the above to any copy, adaptation, transcription, or merged portion of the Software. Without limitation, the above activity includes any form of denting, hacking, attacking, manipulating or damaging of the Internet Betting Service.
5. PAYMENT AND SECURITY
5.1 Money in the Customer's Account is used to place bets with the Operator. The Customer is not allowed to place a bet greater than the amount deposited in their Account. Any winnings are placed into the Customer's Account. Deposits and withdrawals are initially actioned by the Customer through the Internet Betting Service.
5.2 The Customer accepts and authorises the Operator to instruct its payment management/processing provider to handle the processing of Account deposits and withdrawals. Thereby the Customer allows the Operator to give such instructions on the Customer's behalf. The Operator reserves the right to withhold payment of any funds if suspicion or evidence of manipulation of the Internet Betting Service arises. The Operator may take action against the Customer or any other party who manipulates, or tries to manipulate, the Internet Betting Service or any part of it.The Customer accepts and acknowledges that the Operator's payment management/processing providers may impose limits on the amount that can be paid out for any withdrawal request within a twenty four (24) hour period and therefore the Operator is entitled to limit the payout of the Customer's withdrawal amount in a twenty four (24) hour period to the sum of SGD75,000 or currency equivalent, or the maximum withdrawal amount referred to in Clause 5.8, whichever shall be the lesser.
5.3 To maintain a high level of security to protect the Customer's funds, the Operator performs random security checks. This may include further proof of identity or proof of residence details to validate documentation previously provided. The Customer hereby accepts that the Operator maintains the right to demand additional documentation in order to verify the Customer as the cardholder in the event of such a security check.
5.4 The Customer has the responsibility for checking the available funds in their Account (the "Betting Funds") before or after each betting transaction and prior to departing from the betting session. If the Customer suspects any errors, they must report it immediately to the Operator. Failure to do so will result in the Customer waiving their rights to raise future disputes and acceptance of all previous betting records as true and correct.
5.5 The Customer must inform the Operator as soon as reasonably possible if they believe that their Account information is being misused in any way by a third party so that the Operator may suspend their Account. The Operator will not be held responsible for any reasonable delay in such suspension.
5.6 Unless otherwise stated in these terms and conditions, no bet can be cancelled once confirmed by the Operator. All bets stand once confirmed whether the Customer is online or offline. The Operator reserves the right to refuse any bet.
5.7 It is part of the Operator's security and anti money laundering measures that, on the first occasion a Customer requests a withdrawal of funds which exceeds €10,000 (or currency equivalent) or when taken together with all other payments made to a Customer within the 30 days immediately preceding the date on which the payment is to be made, the aggregate amount exceeds €10,000 (or currency equivalent) then satisfactory evidence of identity and residential address must be provided by the Customer. The minimum requirement will be a copy of a current photo identification document and a copy of a document as proof of residential address (eg, bank or credit card statements, utility bill (excluding mobile telephone account), etc) which must not be more than 90 days old.
5.8 Subject to the terms contained in these terms and conditions or any applicable law, the Customer may withdraw Betting Funds from their Account at any time. However the Customer shall not make any request for withdrawal of Betting Funds until (i) any prior withdrawal request from the Customer has been paid out or withdrawn or cancelled; or (ii) 24 hours has lapsed since the Customer's previous withdrawal request was made; whichever shall be the later. The Customer shall be liable for all costs, taxes, levies and charges (including but not limited to bank and payment provider charges) incurred by the Operator in processing the Customer’s withdrawal of Betting Funds from or deposit of funds to the Customer’s Account. Further the Customer must meet a minimum bet turnover threshold of three times the amount deposited prior to making a withdrawal. If the Customer fails to meet this minimum requirement, the Customer will incur a five percent (5%) processing fee on the deposit amount or the withdrawal amount or both, which processing fee shall be deducted from the Customer's Account and from any Betting Funds to be withdrawn by the Customer. The Operator may at its sole discretion waive such costs, taxes, levies, charges and processing fees but any such waiver shall not be deemed as a waiver of future costs, taxes, levies, charges and processing fees. Such waiver shall only be considered by the Operator if the Customer, amongst others, has met the minimum turnover requirement above as well as certain other (but not all) terms in respect of the available payment options. These other terms and the minimum & maximum amounts that can be deposited or withdrawn can be viewed by clicking here. The computation of the Customer’s bet turnover for the purposes of this Clause shall only include the value of winning and losing bets. The value of bets with any other outcome shall be excluded.
5.9 Subject to any limitations imposed by the Operator's payment management providers, any applicable taxes and fees in connection with any awarded prize are the Customer's sole responsibility. Prizes cannot be transferred, substituted, or redeemed for any other prize.
5.10 Notwithstanding the terms of Clause 5.8 above, the Operator reserves the right, at its absolute discretion, to charge a sum equivalent to 5% (five percent) on any amount deposited or withdrawn or on both deposits and withdrawals made by the Customer, as the case may be, at any time and from time to time if the Operator shall in its sole discretion see fit. In the event that the Operator exercises this right, this sum of 5% (five percent) of the amount or amounts deposited or withdrawn by the Customer shall be immediately deducted from the Customer's Account.
5.2 The Customer accepts and authorises the Operator to instruct its payment management/processing provider to handle the processing of Account deposits and withdrawals. Thereby the Customer allows the Operator to give such instructions on the Customer's behalf. The Operator reserves the right to withhold payment of any funds if suspicion or evidence of manipulation of the Internet Betting Service arises. The Operator may take action against the Customer or any other party who manipulates, or tries to manipulate, the Internet Betting Service or any part of it.The Customer accepts and acknowledges that the Operator's payment management/processing providers may impose limits on the amount that can be paid out for any withdrawal request within a twenty four (24) hour period and therefore the Operator is entitled to limit the payout of the Customer's withdrawal amount in a twenty four (24) hour period to the sum of SGD75,000 or currency equivalent, or the maximum withdrawal amount referred to in Clause 5.8, whichever shall be the lesser.
5.3 To maintain a high level of security to protect the Customer's funds, the Operator performs random security checks. This may include further proof of identity or proof of residence details to validate documentation previously provided. The Customer hereby accepts that the Operator maintains the right to demand additional documentation in order to verify the Customer as the cardholder in the event of such a security check.
5.4 The Customer has the responsibility for checking the available funds in their Account (the "Betting Funds") before or after each betting transaction and prior to departing from the betting session. If the Customer suspects any errors, they must report it immediately to the Operator. Failure to do so will result in the Customer waiving their rights to raise future disputes and acceptance of all previous betting records as true and correct.
5.5 The Customer must inform the Operator as soon as reasonably possible if they believe that their Account information is being misused in any way by a third party so that the Operator may suspend their Account. The Operator will not be held responsible for any reasonable delay in such suspension.
5.6 Unless otherwise stated in these terms and conditions, no bet can be cancelled once confirmed by the Operator. All bets stand once confirmed whether the Customer is online or offline. The Operator reserves the right to refuse any bet.
5.7 It is part of the Operator's security and anti money laundering measures that, on the first occasion a Customer requests a withdrawal of funds which exceeds €10,000 (or currency equivalent) or when taken together with all other payments made to a Customer within the 30 days immediately preceding the date on which the payment is to be made, the aggregate amount exceeds €10,000 (or currency equivalent) then satisfactory evidence of identity and residential address must be provided by the Customer. The minimum requirement will be a copy of a current photo identification document and a copy of a document as proof of residential address (eg, bank or credit card statements, utility bill (excluding mobile telephone account), etc) which must not be more than 90 days old.
5.8 Subject to the terms contained in these terms and conditions or any applicable law, the Customer may withdraw Betting Funds from their Account at any time. However the Customer shall not make any request for withdrawal of Betting Funds until (i) any prior withdrawal request from the Customer has been paid out or withdrawn or cancelled; or (ii) 24 hours has lapsed since the Customer's previous withdrawal request was made; whichever shall be the later. The Customer shall be liable for all costs, taxes, levies and charges (including but not limited to bank and payment provider charges) incurred by the Operator in processing the Customer’s withdrawal of Betting Funds from or deposit of funds to the Customer’s Account. Further the Customer must meet a minimum bet turnover threshold of three times the amount deposited prior to making a withdrawal. If the Customer fails to meet this minimum requirement, the Customer will incur a five percent (5%) processing fee on the deposit amount or the withdrawal amount or both, which processing fee shall be deducted from the Customer's Account and from any Betting Funds to be withdrawn by the Customer. The Operator may at its sole discretion waive such costs, taxes, levies, charges and processing fees but any such waiver shall not be deemed as a waiver of future costs, taxes, levies, charges and processing fees. Such waiver shall only be considered by the Operator if the Customer, amongst others, has met the minimum turnover requirement above as well as certain other (but not all) terms in respect of the available payment options. These other terms and the minimum & maximum amounts that can be deposited or withdrawn can be viewed by clicking here. The computation of the Customer’s bet turnover for the purposes of this Clause shall only include the value of winning and losing bets. The value of bets with any other outcome shall be excluded.
5.9 Subject to any limitations imposed by the Operator's payment management providers, any applicable taxes and fees in connection with any awarded prize are the Customer's sole responsibility. Prizes cannot be transferred, substituted, or redeemed for any other prize.
5.10 Notwithstanding the terms of Clause 5.8 above, the Operator reserves the right, at its absolute discretion, to charge a sum equivalent to 5% (five percent) on any amount deposited or withdrawn or on both deposits and withdrawals made by the Customer, as the case may be, at any time and from time to time if the Operator shall in its sole discretion see fit. In the event that the Operator exercises this right, this sum of 5% (five percent) of the amount or amounts deposited or withdrawn by the Customer shall be immediately deducted from the Customer's Account.
6. ANTI-MONEY LAUNDERING PROVISIONS
6.1 Under the security and anti-money laundering measures undertaken by the Operator, there is a requirement for the Operator to obtain proof of identity and residential address (which address must correspond with that registered with the Operator) when the Customer, for the first time, request a withdrawal of Betting Funds which singularly or taken together with previous withdrawals in preceding 30 days period exceed €10,000.00 or currency equivalent (the "Qualifying Payment"). Acceptable forms of proof of identity and residence shall be :
6.3 The Operator will only credit Betting Funds into the Account of the Customer that placed the winning bet. Further, the Operator will only pay out Betting Funds via the method that the Betting Funds were deposited into the Account.
6.4 The Operator reserves the right, at its reasonable discretion, to suspend payment out of the Betting Funds, pending a full investigation (including providing details to the relevant law enforcement agency where appropriate), where it suspects that Betting Funds have been deposited, and are attempting to be withdrawn, by a Customer for the purposes of money laundering. An example of where this might occur includes where a Customer deposits a substantial sum in Betting Funds and then attempts to withdraw these Betting Funds having only conducted minimal betting activity on the Internet Betting Service. Full repayment of the Betting Funds will be made to the Customer where the investigation reveals no evidence of money laundering.
6.5 Notwithstanding the terms of Clause 5.7 above, the Operator reserves the right, at its absolute discretion, at any time and from time to time to request that the Customer provides the satisfactory evidence of identity and residential address referred to in Clause 5.7 above. Failure by the Customer to provide this evidence may result in the Customer's Account being suspended, which shall include the suspension of any withdrawal requests.
(a) a current photographic identity document (eg, national identity document, passport, driver's licence, etc);
(b) proof of residential address document which must not be older than 90 days (eg, bank or credit card statements, utility bills (not mobile telephone), etc).
6.2 Upon the compliance of the above requirements by the Customer (the "KYC Compliance"), then the KYC Compliance shall remain in effect for so long as the documents submitted shall not be invalidated for any reason whatsoever and the Customer shall be at liberty to make a request for withdrawals of Betting Funds at any time.
(b) proof of residential address document which must not be older than 90 days (eg, bank or credit card statements, utility bills (not mobile telephone), etc).
6.3 The Operator will only credit Betting Funds into the Account of the Customer that placed the winning bet. Further, the Operator will only pay out Betting Funds via the method that the Betting Funds were deposited into the Account.
6.4 The Operator reserves the right, at its reasonable discretion, to suspend payment out of the Betting Funds, pending a full investigation (including providing details to the relevant law enforcement agency where appropriate), where it suspects that Betting Funds have been deposited, and are attempting to be withdrawn, by a Customer for the purposes of money laundering. An example of where this might occur includes where a Customer deposits a substantial sum in Betting Funds and then attempts to withdraw these Betting Funds having only conducted minimal betting activity on the Internet Betting Service. Full repayment of the Betting Funds will be made to the Customer where the investigation reveals no evidence of money laundering.
6.5 Notwithstanding the terms of Clause 5.7 above, the Operator reserves the right, at its absolute discretion, at any time and from time to time to request that the Customer provides the satisfactory evidence of identity and residential address referred to in Clause 5.7 above. Failure by the Customer to provide this evidence may result in the Customer's Account being suspended, which shall include the suspension of any withdrawal requests.
7. BETS
7.1 In making a bet, the Customer will determine the amount of his own stake subject, to the following:
7.3 A Customer will not be entitled to make multiple bets which combine different selections within the same event. In the event that such a bet is accepted in error, it will be void.
7.4 Subject to Clause 7.5, a Customer may send multiple copies of the same bet in which case all such bets will be treated as separate bets. If a Customer submits a number of bets (whether identical or different), they will be dealt with by the Operator in the order in which they are received.
7.5 The Customer must make their bets as an individual. The Operator will be entitled to reject and treat as void a series of identical bets from different Customers or where the Operator suspects that Customers are acting in collusion or as a syndicate with any other individual(s) and will be entitled to refuse payment of any winnings.
7.6 Bets on events in which the Customer is participating (and whether the Customer is participating for this purpose will be decided by the Operator in its absolute discretion) are not permitted.
7.7 In making a bet, the Customer represents and warrants to the Operator to not knowing nor having any influence over the outcome of the event in respect of which the bet is made. If the outcome is known, the Operator may treat the bet as void.
7.8 The Operator reserves the right to make any amendments or corrections to any event information (including but not limited to the team names, event time, venue, league title) displayed on the Internet Betting Service at any time. In such circumstances an electronic announcement will be displayed on the Internet Betting Service.
7.9 In order to make a bet, there must be available Betting Funds in the relevant Customer's Account equal to or exceeding the amount of the stake. If the Customer's available Betting Funds do not cover the aggregate stakes wagered at any one time, the Operator will refuse the bets.
7.10 All prices, odds or handicaps quoted are subject to variation and become fixed only at the time when a bet is accepted by the Operator. Where a manifest error (whether caused by human error or otherwise) or systems failure results in incorrect prices, odds or handicaps being offered or produces incorrect or erroneous game results, any bet (or part of a bet) made on the basis of them will be void. If such error is noticed beforehand, the Operator will use all reasonable endeavours to notify the Customer concerned in order to enable him to place another bet at the correct prices, odds or handicaps and, in the case of interactive betting games, the Operator will immediately void the game and return all bets placed to the Customer's Account.
7.11 Where a bet is settled incorrectly due to, for example, an erroneous result being recorded on the Internet Betting Service, such settlement will be invalid and reversed. If the Customer has insufficient Betting Funds to permit such a reversal, they will be required to return the erroneously credited funds in accordance with Clause 12.6.
7.12 The Operator may, at any time, in its absolute discretion and without giving any reason or advance notice, suspend a market, cease betting on a market, refuse to accept any bet or any part of a bet and/or suspend or close any Customer's Account.
7.13 The Operator may, at any time, in its absolute discretion and without giving any reason or prior notice:
(a) the restrictions on winnings permitted under Clause 10;
(b) the restrictions on bets set out in this Clause 7.1;
(c) the minimum and maximum amount of any bet will be as indicated on the Internet Betting Service; (d) if a Customer places a bet, the stake for which would exceed any limits adopted pursuant to this Clause 7.1, such bet will be void; and
(e) the restrictions on bets and winnings as set out in Clause 12.
7.2 If a bet is not made in full or if details of it are missing, the Operator may, at its discretion, deem such bet to be void.
(b) the restrictions on bets set out in this Clause 7.1;
(c) the minimum and maximum amount of any bet will be as indicated on the Internet Betting Service; (d) if a Customer places a bet, the stake for which would exceed any limits adopted pursuant to this Clause 7.1, such bet will be void; and
(e) the restrictions on bets and winnings as set out in Clause 12.
7.3 A Customer will not be entitled to make multiple bets which combine different selections within the same event. In the event that such a bet is accepted in error, it will be void.
7.4 Subject to Clause 7.5, a Customer may send multiple copies of the same bet in which case all such bets will be treated as separate bets. If a Customer submits a number of bets (whether identical or different), they will be dealt with by the Operator in the order in which they are received.
7.5 The Customer must make their bets as an individual. The Operator will be entitled to reject and treat as void a series of identical bets from different Customers or where the Operator suspects that Customers are acting in collusion or as a syndicate with any other individual(s) and will be entitled to refuse payment of any winnings.
7.6 Bets on events in which the Customer is participating (and whether the Customer is participating for this purpose will be decided by the Operator in its absolute discretion) are not permitted.
7.7 In making a bet, the Customer represents and warrants to the Operator to not knowing nor having any influence over the outcome of the event in respect of which the bet is made. If the outcome is known, the Operator may treat the bet as void.
7.8 The Operator reserves the right to make any amendments or corrections to any event information (including but not limited to the team names, event time, venue, league title) displayed on the Internet Betting Service at any time. In such circumstances an electronic announcement will be displayed on the Internet Betting Service.
7.9 In order to make a bet, there must be available Betting Funds in the relevant Customer's Account equal to or exceeding the amount of the stake. If the Customer's available Betting Funds do not cover the aggregate stakes wagered at any one time, the Operator will refuse the bets.
7.10 All prices, odds or handicaps quoted are subject to variation and become fixed only at the time when a bet is accepted by the Operator. Where a manifest error (whether caused by human error or otherwise) or systems failure results in incorrect prices, odds or handicaps being offered or produces incorrect or erroneous game results, any bet (or part of a bet) made on the basis of them will be void. If such error is noticed beforehand, the Operator will use all reasonable endeavours to notify the Customer concerned in order to enable him to place another bet at the correct prices, odds or handicaps and, in the case of interactive betting games, the Operator will immediately void the game and return all bets placed to the Customer's Account.
7.11 Where a bet is settled incorrectly due to, for example, an erroneous result being recorded on the Internet Betting Service, such settlement will be invalid and reversed. If the Customer has insufficient Betting Funds to permit such a reversal, they will be required to return the erroneously credited funds in accordance with Clause 12.6.
7.12 The Operator may, at any time, in its absolute discretion and without giving any reason or advance notice, suspend a market, cease betting on a market, refuse to accept any bet or any part of a bet and/or suspend or close any Customer's Account.
7.13 The Operator may, at any time, in its absolute discretion and without giving any reason or prior notice:
(a) refuse to accept or cancel any bet or any part of a bet which in the Operator’s sole discretion appears in any way unusual and/or irregular in any form or manner; whether viewed by itself or together with other bets placed by the Customer and/or placed by any other Customer or Customers, and whether or not any of these other bets had previously been accepted and settled by the Operator; and
(b) treat as void any such bet or part of bet described in (a) above, should the bet or part of it be previously accepted; where the rights of the Operator to do so may be exercised at any time after the acceptance of the bet and after the bet has been settled. Where the Operator exercises its right to void a bet pursuant to this sub-clause, then the settlement shall be treated as an invalid settlement and shall be reversed by the Operator. Clause 12.6 shall apply to these invalid settlements as if they are erroneously credited funds.
(b) treat as void any such bet or part of bet described in (a) above, should the bet or part of it be previously accepted; where the rights of the Operator to do so may be exercised at any time after the acceptance of the bet and after the bet has been settled. Where the Operator exercises its right to void a bet pursuant to this sub-clause, then the settlement shall be treated as an invalid settlement and shall be reversed by the Operator. Clause 12.6 shall apply to these invalid settlements as if they are erroneously credited funds.
8. PLACING A BET
8.1 Bets may only be placed via the Internet Betting Service or such other platforms employed by the Operator, unless an alternative prior arrangement has been made with the Operator (the "Betting Method").
8.2 A bet is accepted only when confirmed by the Operator via the Betting Method (that is, when the bet appears in the bet list of the Customer's Account under the item "Accepted" and an identification number has been allocated to it).
8.3 If a bet is declared "invalid" or "void" for the purposes of these terms and conditions, it will be evaluated at odds of 1.00. For individual bets, the stake will be refunded with 1.00 odds to the Customer's Account. For combination bets, the total odds of the combination bet will be recalculated with 1.00 odds of the selection that has been declared invalid or void.
8.4 The deadline for placing bets will in each case be determined by the Operator. Notwithstanding the foregoing, if a bet (other than a Live bet as stated on the Internet Betting Service) is placed after the commencement of the event in respect of which the bet is made, the bet will be invalid and will be evaluated at odds of 1.00. For events for which no official start is declared, the generally advertised start time (as determined by the Operator) for the event will be deemed to be its commencement time. Disputes over the times when bets are placed will be finally settled by reference to the Operator's transaction log.
8.5 The Customer will be responsible for ensuring that their bets are correct. Bets placed and accepted within the relevant time limit may not be revoked or changed except as expressly provided in these terms and conditions.
8.6 The Operator assumes no responsibility for:-
8.2 A bet is accepted only when confirmed by the Operator via the Betting Method (that is, when the bet appears in the bet list of the Customer's Account under the item "Accepted" and an identification number has been allocated to it).
8.3 If a bet is declared "invalid" or "void" for the purposes of these terms and conditions, it will be evaluated at odds of 1.00. For individual bets, the stake will be refunded with 1.00 odds to the Customer's Account. For combination bets, the total odds of the combination bet will be recalculated with 1.00 odds of the selection that has been declared invalid or void.
8.4 The deadline for placing bets will in each case be determined by the Operator. Notwithstanding the foregoing, if a bet (other than a Live bet as stated on the Internet Betting Service) is placed after the commencement of the event in respect of which the bet is made, the bet will be invalid and will be evaluated at odds of 1.00. For events for which no official start is declared, the generally advertised start time (as determined by the Operator) for the event will be deemed to be its commencement time. Disputes over the times when bets are placed will be finally settled by reference to the Operator's transaction log.
8.5 The Customer will be responsible for ensuring that their bets are correct. Bets placed and accepted within the relevant time limit may not be revoked or changed except as expressly provided in these terms and conditions.
8.6 The Operator assumes no responsibility for:-
(a) typing, transmission and/or evaluation errors in respect of any bets and will be entitled (after the event, if necessary) to correct manifest errors relating to odds or the reporting of results;
(b) the accuracy, completeness or currency of the information services provided (in particular but without limitation, for information provided by third parties);
(c) the accuracy of live scores, statistics and intermediate results in respect of all betting.
(b) the accuracy, completeness or currency of the information services provided (in particular but without limitation, for information provided by third parties);
(c) the accuracy of live scores, statistics and intermediate results in respect of all betting.
9. RESULTS AND EVALUATION OF BETS
The Operator will evaluate Customers' Accounts depending on the results of the bets they place. In doing this the Operator recognises only the official results achieved in the field of play and/or the outcome of the randomly generated results of the interactive games and/or the race events and/or the financial betting products for settlement purposes. Subject as otherwise provided in these terms and conditions, the Sports Betting Rules or the Games Betting Rules or the Racing Betting Rules or the Financial Betting Rules (collectively referred to as the “Betting Rules & Regulations”), the winner of an event is the participant whom the relevant official decision-making body declares to be the official winner at the termination of the event (according to the time of the venue for the event), as reported on the official websites of the tournament organisers or by the relevant press agency or association of the country where the event takes place. In the case of Random Number Generator ("RNG") games, the Customer acknowledges that the Operator's RNG and other randomly generated events are part of the Internet Gaming Service and that the Customer agrees to accept such randomly generated results performed by the RNG, as final and conclusive. In the event of a manifest error and where the correct outcome is available on a video recording or in the public domain, the Operator shall use its best endeavours to determine the correct outcome to be used to determine the winner and/or the result of the bets placed. In such cases, the Operator's decision shall be final. Changes in results, rankings or the order of competitors made after that time for any reason whatsoever (including, without limitation, disqualification, disciplinary decision, tribunal or court decision or appeal) will be disregarded for the purposes of deciding the outcome of the bet. In case of any violation of sports or race laws, the Operator will be entitled to freeze and withhold any winnings for such period as it will think fit or indefinitely. (For more information see the Betting Rules & Regulations.)
10. CALCULATION OF, AND LIMITS ON, WINNINGS
10.1 For bets with fixed odds, the winnings are calculated by multiplying the stake by the prescribed odds or prices displayed at the time when the bet is accepted by the Operator.
10.2 Winnings from settled bets will be credited to the Customer's Account. Winnings cannot be transferred, substituted, or redeemed for any other prize. Any applicable taxes and fees in connection with any winnings are the Customer's sole responsibility.
10.3 The Operator reserves the right to impose limits on the winnings accruing from any one bet placed on a particular event or sport (regardless of the stake or whether the bet has been placed through more than one separate channel), such limit to be notified by the Operator from time to time.
10.4 If the Customer places a successful bet, the winnings for which exceed the limits set out in this Clause 10, the Operator will only be liable to pay up to such limit and the balance of the bet. The Operator will not be liable to pay any winnings in excess of this.
10.5 The Operator reserves the right to impose limits on the winnings accruing from the successful bets made by any one Customer in any twenty four hour period or in any one week (Monday 0:01 hours until Sunday 24:00 hours (Greenwich Mean Time) (regardless of the stake or whether the bet has been placed through more than one separate channel) and in order to determine the timing of a relevant bet for this purpose, reference will be made to the time when the final event for such bet is resolved rather than the time when the bet is made.
10.6 The Operator may lay down limits on winnings for bets different from or additional to those specified in Clause 10.3, Clause 10.4 and/or Clause 10.5 and/or determine specific winning limits for individual Customers, subject to notifying such Customers.
10.7 If more than one bet and/or a combination of single and combination bets is placed with the same selections and the Operator determines or suspects that they have originated from a single Customer, or any Customer acting in collusion or as a syndicate with any other individual(s) or if a Customer has opened several Accounts and has placed the same bet on each of them contrary to these terms and conditions, without prejudice to any other remedies or rights the Operator may have in such circumstances, the Operator will be entitled to apply the relevant limits on winnings set out in this Clause 10 to the aggregate winnings on all such bets as if such bets were a single bet and/or to reduce the stake to the extent necessary in order to comply with such limits on winnings.
10.2 Winnings from settled bets will be credited to the Customer's Account. Winnings cannot be transferred, substituted, or redeemed for any other prize. Any applicable taxes and fees in connection with any winnings are the Customer's sole responsibility.
10.3 The Operator reserves the right to impose limits on the winnings accruing from any one bet placed on a particular event or sport (regardless of the stake or whether the bet has been placed through more than one separate channel), such limit to be notified by the Operator from time to time.
10.4 If the Customer places a successful bet, the winnings for which exceed the limits set out in this Clause 10, the Operator will only be liable to pay up to such limit and the balance of the bet. The Operator will not be liable to pay any winnings in excess of this.
10.5 The Operator reserves the right to impose limits on the winnings accruing from the successful bets made by any one Customer in any twenty four hour period or in any one week (Monday 0:01 hours until Sunday 24:00 hours (Greenwich Mean Time) (regardless of the stake or whether the bet has been placed through more than one separate channel) and in order to determine the timing of a relevant bet for this purpose, reference will be made to the time when the final event for such bet is resolved rather than the time when the bet is made.
10.6 The Operator may lay down limits on winnings for bets different from or additional to those specified in Clause 10.3, Clause 10.4 and/or Clause 10.5 and/or determine specific winning limits for individual Customers, subject to notifying such Customers.
10.7 If more than one bet and/or a combination of single and combination bets is placed with the same selections and the Operator determines or suspects that they have originated from a single Customer, or any Customer acting in collusion or as a syndicate with any other individual(s) or if a Customer has opened several Accounts and has placed the same bet on each of them contrary to these terms and conditions, without prejudice to any other remedies or rights the Operator may have in such circumstances, the Operator will be entitled to apply the relevant limits on winnings set out in this Clause 10 to the aggregate winnings on all such bets as if such bets were a single bet and/or to reduce the stake to the extent necessary in order to comply with such limits on winnings.
11. SPECIAL RULES FOR SPECIFIC SPORTS AND OTHER EVENTS
11.1 The Operator accepts bets for sporting, racing and other events available on the Internet Betting Service. All such bets are subject to the rules specific to each relevant sport, race or event or RNG game and it is the responsibility of each Customer to make himself aware of all such rules to the extent relevant to any bets they place.
11.2 Special rules relating to different types of sports, races and RNG games and which will apply to bets made on those sports, races or games are set out in the Betting Rules & Regulations. These Betting Rules & Regulations may be amended at any time.
11.2 Special rules relating to different types of sports, races and RNG games and which will apply to bets made on those sports, races or games are set out in the Betting Rules & Regulations. These Betting Rules & Regulations may be amended at any time.
12. THE CUSTOMER'S REPRESENTATIONS
12.1 The Customer represents, warrants and certifies that they have reached the age of 18 or the legal age required for gambling in the Customer's jurisdiction, whichever is the greater. The Customer also warrants that they will not access the Internet Betting Service from within a jurisdiction that prohibits gambling nor will they access (or register to use) the Internet Betting Service at any time if they are a citizen of a nation state that prohibits its citizens from participating in gambling (regardless of their location).
12.2 The Customer represents, warrants and certifies that they fully accept that all computer instructions and responses sent over the Internet to and from the Internet Betting Service and the Software will be binding on the Customer.
12.3 The Customer further represents, warrants and certifies that:
12.5 The Customer understands that by using the Internet Betting Service they may lose money on bets placed and they accept full responsibility for such loss. The Customer agrees that their use of the Internet Betting Service is at their sole risk.
12.6 Should funds be credited to or debited from a Customer's Account in error, it is the Customer's responsibility to notify the Operator of the error without delay. Any sums credited to the Customer due to the error will be deemed invalid and must be returned to the Operator. Funds credited to an Account in error are not available to bet with and the Operator reserves the right to void any transaction involving such funds. For the avoidance of doubt, where the Customer has a credit balance and further sums are erroneously added to this, the Customer is permitted to transact up to the level of funds available in their Account excluding the erroneously added funds. The Customer agrees to indemnify the Operator for the return of any erroneously credited funds that the Customer has withdrawn.
12.2 The Customer represents, warrants and certifies that they fully accept that all computer instructions and responses sent over the Internet to and from the Internet Betting Service and the Software will be binding on the Customer.
12.3 The Customer further represents, warrants and certifies that:
(a) the Customer is not prohibited from placing any bet by any term of the Customer’s contract of employment or any rule of an international or domestic body, organisation, association, federation or other such entity that governs or oversees any sport (“Sport Governing Body”) which applies to the Customer; and
(b) the Customer is not aware of any circumstances which would make the placing of any bet with the Operator a breach of a rule on betting applied by a Sport Governing Body; and
(c) where the bet is placed on the outcome of a race, match, competition or other event or process or on the likelihood of anything occurring or not occurring (the “Event”) the Customer has no prior knowledge of or has no influence over the outcome of the Event.
12.4 In the event of any of the Customer’s representations in this Clause 12 proving to be false the Customer’s stake will be forfeit and the Operator shall not be obliged to pay any winnings which might otherwise have been payable in respect of that bet.
(b) the Customer is not aware of any circumstances which would make the placing of any bet with the Operator a breach of a rule on betting applied by a Sport Governing Body; and
(c) where the bet is placed on the outcome of a race, match, competition or other event or process or on the likelihood of anything occurring or not occurring (the “Event”) the Customer has no prior knowledge of or has no influence over the outcome of the Event.
12.5 The Customer understands that by using the Internet Betting Service they may lose money on bets placed and they accept full responsibility for such loss. The Customer agrees that their use of the Internet Betting Service is at their sole risk.
12.6 Should funds be credited to or debited from a Customer's Account in error, it is the Customer's responsibility to notify the Operator of the error without delay. Any sums credited to the Customer due to the error will be deemed invalid and must be returned to the Operator. Funds credited to an Account in error are not available to bet with and the Operator reserves the right to void any transaction involving such funds. For the avoidance of doubt, where the Customer has a credit balance and further sums are erroneously added to this, the Customer is permitted to transact up to the level of funds available in their Account excluding the erroneously added funds. The Customer agrees to indemnify the Operator for the return of any erroneously credited funds that the Customer has withdrawn.
13. NO WARRANTY
13.1 The Operator will endeavour to provide the Internet Betting Service using its reasonable skill and care. The Operator makes no further warranty or representation, whether express or implied, in relation to the Internet Betting Service. Any implied warranties or conditions relating to satisfactory quality, fitness for purpose, completeness or accuracy are hereby excluded.
13.2 The Operator makes no warranty that the Internet Betting Service will meet the Customer's requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Internet Betting Service or the server that makes it available are free of viruses or bugs, nor does the Operator make any warranty as to the full functionality, accuracy, reliability of the materials supplied by the Operator or results of the Internet Betting Service or the accuracy of any information obtained by the Customer through the Internet Betting Service.
13.3 The Customer should be aware that the quality of the internet connection to the Internet Betting Service and WAP internet connection varies from customer to customer and may not be absolutely stable. The Operator is not responsible for any misplaced bets. All bets placed will be based on the bet records in the Operator's system.
13.4 The Operator carries out regular maintenance to the Internet Betting Service to ensure, as much as possible, that an optimum gaming experience is provided to the Customer. During such maintenance sessions, the Customer acknowledges and agrees that access to the Internet Betting Service may be limited to allow for such necessary repairs, maintenance or the introduction of new facilities or services. The Operator will make reasonable efforts to notify Customers of such downtime in advance of it occurring (whether via an advance schedule of downtime or period notifications on the Internet Betting Service) and resume the service as soon as it reasonably can.
13.2 The Operator makes no warranty that the Internet Betting Service will meet the Customer's requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Internet Betting Service or the server that makes it available are free of viruses or bugs, nor does the Operator make any warranty as to the full functionality, accuracy, reliability of the materials supplied by the Operator or results of the Internet Betting Service or the accuracy of any information obtained by the Customer through the Internet Betting Service.
13.3 The Customer should be aware that the quality of the internet connection to the Internet Betting Service and WAP internet connection varies from customer to customer and may not be absolutely stable. The Operator is not responsible for any misplaced bets. All bets placed will be based on the bet records in the Operator's system.
13.4 The Operator carries out regular maintenance to the Internet Betting Service to ensure, as much as possible, that an optimum gaming experience is provided to the Customer. During such maintenance sessions, the Customer acknowledges and agrees that access to the Internet Betting Service may be limited to allow for such necessary repairs, maintenance or the introduction of new facilities or services. The Operator will make reasonable efforts to notify Customers of such downtime in advance of it occurring (whether via an advance schedule of downtime or period notifications on the Internet Betting Service) and resume the service as soon as it reasonably can.
14. LIMITATION OF LIABILITY
14.1 The Customer agrees that their use of the Internet Betting Service is at their sole risk.
14.2 The Operator will not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with the Customer's use of the Internet Betting Service, whether direct or indirect, including, without limitation, damage for loss of business, loss of profits, business interruption, loss of business information, loss arising from downtime or any other pecuniary or consequential loss (even where the Operator has been notified by the Customer of the possibility of such loss or damage). Further, liability for such damage will be excluded, even if the exclusive remedies provided for in these terms and conditions fail for their essential purpose.
14.3 The Operator will not be liable or responsible to the Customer for any loss or damage incurred or suffered by the Customer as a result of any suspension or stoppage (whether temporary or permanent) of the Internet Betting Service arising from any governmental order or change in policy by the regulator.
14.4 The Operator will not be responsible or liable to the Customer for any loss of content or material uploaded or transmitted through the Internet Betting Service and the Customer confirms that the Operator will not be liable to the Customer or any third party for any modification to, suspension of or discontinuance of the Internet Betting Service.
14.5 The Operator reserves the right to withdraw the Internet Betting Service or elements of the Internet Betting Service at any time, and will not be liable to the Customer as a result of any such action.
14.6 The Operator will not be responsible for any breach of these terms and conditions caused by circumstances beyond its reasonable control.
14.7 The Operator will not be liable to the Customer for any use of the Internet Betting Service that is contrary to the law of the jurisdiction in which the Customer is located. The Customer should note that where local law prohibits their participation in the Internet Betting Service, it is contrary to these terms and conditions for the Customer to participate in the Internet Betting Service.
14.8 Certain statutes, rules and regulations may imply certain non-excludable warranties or conditions and to the extent such are not permitted to be excluded, the Operator's liability for breach of such conditions or warranties and the Customer's sole and exclusive remedy will be limited to the reimbursement of the Customer's available Betting Funds in the Account and the value of any bets on unsettled events.
14.2 The Operator will not be liable in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with the Customer's use of the Internet Betting Service, whether direct or indirect, including, without limitation, damage for loss of business, loss of profits, business interruption, loss of business information, loss arising from downtime or any other pecuniary or consequential loss (even where the Operator has been notified by the Customer of the possibility of such loss or damage). Further, liability for such damage will be excluded, even if the exclusive remedies provided for in these terms and conditions fail for their essential purpose.
14.3 The Operator will not be liable or responsible to the Customer for any loss or damage incurred or suffered by the Customer as a result of any suspension or stoppage (whether temporary or permanent) of the Internet Betting Service arising from any governmental order or change in policy by the regulator.
14.4 The Operator will not be responsible or liable to the Customer for any loss of content or material uploaded or transmitted through the Internet Betting Service and the Customer confirms that the Operator will not be liable to the Customer or any third party for any modification to, suspension of or discontinuance of the Internet Betting Service.
14.5 The Operator reserves the right to withdraw the Internet Betting Service or elements of the Internet Betting Service at any time, and will not be liable to the Customer as a result of any such action.
14.6 The Operator will not be responsible for any breach of these terms and conditions caused by circumstances beyond its reasonable control.
14.7 The Operator will not be liable to the Customer for any use of the Internet Betting Service that is contrary to the law of the jurisdiction in which the Customer is located. The Customer should note that where local law prohibits their participation in the Internet Betting Service, it is contrary to these terms and conditions for the Customer to participate in the Internet Betting Service.
14.8 Certain statutes, rules and regulations may imply certain non-excludable warranties or conditions and to the extent such are not permitted to be excluded, the Operator's liability for breach of such conditions or warranties and the Customer's sole and exclusive remedy will be limited to the reimbursement of the Customer's available Betting Funds in the Account and the value of any bets on unsettled events.
15. INDEMNITY
15.1 The Customer agrees to fully indemnify, defend and hold the Operator, and its officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of any breach of these terms and conditions by the Customer or any other liabilities arising out of the Customer's use of the Internet Betting Service or use by any other person accessing the Internet Betting Service using the Customer's Account details.
15.2 The Customer agrees fully to indemnify, defend and hold the Operator, and its officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of any breach of warranties or representations including, but not limited to, the representations that the Customer is not a citizen or a resident of a country which prohibits such gaming activities nor will they access the Internet Betting Service from a jurisdiction where such betting activity is prohibited by law.
15.3 The Customer will indemnify the Operator for all losses and damages suffered by the Operator as a result of wrongdoings and/or fraud committed by the Customer or group of Customers acting in concert or as a syndicate. "Wrongdoings and/or fraud" will include but not be limited to attempts to beat the Betting Rules & Regulations, single account per customer, betting limits, win limits, hacking, use of artificial intelligence or bots, providing false personal information, and/or any actions and/or omissions which the Operator reasonably deems to be a fraud and/or wrongdoings.
15.2 The Customer agrees fully to indemnify, defend and hold the Operator, and its officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liabilities, damages, losses, costs and expenses, including legal fees, arising out of any breach of warranties or representations including, but not limited to, the representations that the Customer is not a citizen or a resident of a country which prohibits such gaming activities nor will they access the Internet Betting Service from a jurisdiction where such betting activity is prohibited by law.
15.3 The Customer will indemnify the Operator for all losses and damages suffered by the Operator as a result of wrongdoings and/or fraud committed by the Customer or group of Customers acting in concert or as a syndicate. "Wrongdoings and/or fraud" will include but not be limited to attempts to beat the Betting Rules & Regulations, single account per customer, betting limits, win limits, hacking, use of artificial intelligence or bots, providing false personal information, and/or any actions and/or omissions which the Operator reasonably deems to be a fraud and/or wrongdoings.
16. TRANSFER
The Customer may not transfer any of their rights under these terms and conditions to any other person. The Operator may transfer its rights under these terms and conditions to another business where the Operator reasonably believes that the Customer's rights will not be affected.
17. THIRD PARTY CONTENT
17.1 The Internet Betting Service provides content from other Internet sites or resources ("Third Party Content") and while the Operator takes all reasonable steps to ensure that material included on the Internet Betting Service is correct, reputable and of high quality, the Operator does not make any warranties or guarantees in relation to Third Party Content and will not be held liable by the Customer for any such Third Party Content. If the Operator is informed of any inaccuracies in the Third Party Content contained on the Internet Betting Service, it will attempt to correct the inaccuracies as soon as it reasonably can.
17.2 The Operator makes no representations or warranties regarding any third party websites linked to the Internet Betting Service ("Linked Sites"), the entities which operate the Linked Sites or which feature on the Linked Sites. The Operator will not accept liability for any loss (including any indirect or consequential loss) or damage the Customer may suffer directly or indirectly as a result of using any of the Linked Sites or relying on any material contained therein. The Customer acknowledges that the Customer's access to and use of any of the Linked Sites is entirely at their own risk.
17.2 The Operator makes no representations or warranties regarding any third party websites linked to the Internet Betting Service ("Linked Sites"), the entities which operate the Linked Sites or which feature on the Linked Sites. The Operator will not accept liability for any loss (including any indirect or consequential loss) or damage the Customer may suffer directly or indirectly as a result of using any of the Linked Sites or relying on any material contained therein. The Customer acknowledges that the Customer's access to and use of any of the Linked Sites is entirely at their own risk.
18. THIRD PARTY RIGHTS
Except insofar as these terms and conditions expressly provides that a third party may in their own right enforce a term of these terms and conditions, a person who is not a party to these terms and conditions has no right under local law or statute to rely upon or enforce any term of these terms and conditions.
19. TECHNICAL MALFUNCTIONS
19.1 If there is a discrepancy between the result showing on the Software and the Operator's server, the result showing on the Operator's server will govern the result of the Internet Betting Service. In the event of system malfunction or damage which results in the loss of data, the Operator will make reasonable efforts to recover all historic data and all recovered data will be deemed official.
19.2 Where there is any malfunction of the electronic display in live betting, the settlement will follow the actual result of the relevant event pursuant to the Betting Rules & Regulations.
19.3 Any failure on the Customers' side including but not limited to network connection or computer problems, will not void the bet result. Customers can check their own bet history in the Statement section of their Account to see how any bet was determined.
19.2 Where there is any malfunction of the electronic display in live betting, the settlement will follow the actual result of the relevant event pursuant to the Betting Rules & Regulations.
19.3 Any failure on the Customers' side including but not limited to network connection or computer problems, will not void the bet result. Customers can check their own bet history in the Statement section of their Account to see how any bet was determined.
20. SETTLEMENT OF DISPUTES
The Customer understands and agrees that (without prejudice to their other rights and remedies including the referral to an agreed dispute resolution process) the Operator's records and subsequent management decision will be the final authority in determining the terms of the Customer's participation in the Internet Betting Service, the activity resulting therefrom and the circumstances in which they occurred.
21. NOTICES
If the Customer has any dispute with regard to any outcome of any bets or any other activity, the Customer must submit their complaint to the Operator in writing within 72 hours of the event's start time of the incident by email to [email protected]. Any notice the Operator gives to the Customer (save as otherwise set out herein) will be sent to the email address that the Customer provided when the Customer registered the Customer's Account. It is the Customer's responsibility to give the Operator notice of any changes to this address by writing to [email protected] setting out the updated details and to regularly check their email account for emails from the Operator.
22. GENERAL
22.1 If any part of these terms and conditions will be deemed unlawful, void or for any reason unenforceable, then that provision will be deemed to be severable from these terms and conditions and will not affect the validity and enforceability of any of the remaining provisions of these terms and conditions.
22.2 The time stamp on all records either stored in or written to the Operator's transactional database including but not limited to bets (whether accepted or declined), announcements, messages and reports shall be recorded as Greenwich Mean Time (GMT) minus 4 hours.
22.3 No waiver by the Operator of any of these terms and conditions will be construed as a waiver of any preceding or succeeding breach of any of these terms and conditions.
22.4 Unless otherwise expressly stated, nothing in these terms and conditions will create or confer any rights or any other benefits in favour of any person other than the Customer and the Operator.
22.5 Nothing in these terms and conditions will be construed as creating any agency, partnership or any other form of joint enterprise between the Customer and the Operator.
22.6 Clause 15 (Indemnity) will continue in force after and despite expiry or termination (for whatever reason).
22.7 The Customer agrees to be bound by and adhere to the Betting Rules & Regulations in their participation in the Internet Betting Service. The Operator also reserves the right to modify these Rules at any time.
22.8 The Operator may, at its absolute discretion amend, revise or update these terms and conditions from time to time for legal or regulatory reasons or to allow the proper operation of the Internet Betting Service. It is the Customer’s responsibility to check these terms and conditions from time to time to ensure that the Customer agrees with them and the Customer’s continued use of Internet Betting Service will be deemed to be the Customer’s acceptance of any amendments, revisions or updates or changes to these terms and conditions.
22.9 These terms and conditions, as published in English from time to time, govern this contract. Translations into other languages are made as a service and are made in good faith. In the event of ambiguity between the English version and a translation, the English version prevails over any translation.
22.10 These terms and conditions contain the entire agreement between the Customer and the Operator relating to the Internet Betting Service. The Customer confirms that, in agreeing to accept these terms and conditions, the Customer has not relied on any representation save insofar as the same has expressly been made a representation in these terms and conditions. The Customer agrees that the Customer will have no remedy in respect of any misrepresentation which has not become a term of these terms and conditions save that the Customer's agreement will not apply in respect of any fraudulent or negligent misrepresentation whether or not such term has become a term of these terms and conditions.
22.11 The Internet Betting Service is subject to the laws and regulations of the Republic of the Philippines and any dispute arising out of or relating to these terms and conditions, the Internet Betting Service, prizes, Software, the Operator, the developer of the Software, and/or the Operator's payment management company will be governed by the laws and the courts of the Republic of the Philippines. The Customer hereby consents to the exclusive jurisdiction of the Courts of the Republic of the Philippines.
22.2 The time stamp on all records either stored in or written to the Operator's transactional database including but not limited to bets (whether accepted or declined), announcements, messages and reports shall be recorded as Greenwich Mean Time (GMT) minus 4 hours.
22.3 No waiver by the Operator of any of these terms and conditions will be construed as a waiver of any preceding or succeeding breach of any of these terms and conditions.
22.4 Unless otherwise expressly stated, nothing in these terms and conditions will create or confer any rights or any other benefits in favour of any person other than the Customer and the Operator.
22.5 Nothing in these terms and conditions will be construed as creating any agency, partnership or any other form of joint enterprise between the Customer and the Operator.
22.6 Clause 15 (Indemnity) will continue in force after and despite expiry or termination (for whatever reason).
22.7 The Customer agrees to be bound by and adhere to the Betting Rules & Regulations in their participation in the Internet Betting Service. The Operator also reserves the right to modify these Rules at any time.
22.8 The Operator may, at its absolute discretion amend, revise or update these terms and conditions from time to time for legal or regulatory reasons or to allow the proper operation of the Internet Betting Service. It is the Customer’s responsibility to check these terms and conditions from time to time to ensure that the Customer agrees with them and the Customer’s continued use of Internet Betting Service will be deemed to be the Customer’s acceptance of any amendments, revisions or updates or changes to these terms and conditions.
22.9 These terms and conditions, as published in English from time to time, govern this contract. Translations into other languages are made as a service and are made in good faith. In the event of ambiguity between the English version and a translation, the English version prevails over any translation.
22.10 These terms and conditions contain the entire agreement between the Customer and the Operator relating to the Internet Betting Service. The Customer confirms that, in agreeing to accept these terms and conditions, the Customer has not relied on any representation save insofar as the same has expressly been made a representation in these terms and conditions. The Customer agrees that the Customer will have no remedy in respect of any misrepresentation which has not become a term of these terms and conditions save that the Customer's agreement will not apply in respect of any fraudulent or negligent misrepresentation whether or not such term has become a term of these terms and conditions.
22.11 The Internet Betting Service is subject to the laws and regulations of the Republic of the Philippines and any dispute arising out of or relating to these terms and conditions, the Internet Betting Service, prizes, Software, the Operator, the developer of the Software, and/or the Operator's payment management company will be governed by the laws and the courts of the Republic of the Philippines. The Customer hereby consents to the exclusive jurisdiction of the Courts of the Republic of the Philippines.
23. RESPONSIBLE GAMBLING POLICY
The Operator is committed to responsible gambling. To see our responsible gambling policy, please click here.
24. PRIVACY POLICY
Why does JomPlayNow restrict individuals who are under 18 years of age?
JomPlayNow takes a strong stand in being a socially responsible bookmaker while providing our customers with an enjoyable gaming experience. You must be at least 18 years of age or the legal minimum age in your country of residence (whichever is higher) to open an account with JomPlayNow.
It is against the law for individuals under the age of 18 to gamble and for the prevention of unlawful betting, we require your personal information in order to verify your identity and that you are of legal age to use our services.
It is against the law for individuals under the age of 18 to gamble and for the prevention of unlawful betting, we require your personal information in order to verify your identity and that you are of legal age to use our services.